Starting a Dental Practice – #3 – Your Design Team
Who’s in your corner? Selecting your design team!
You are a busy person – how are you going to carve out the time to create this new clinic?
Any successful project has a team of individuals who are experts in their field and will deliver great value to your project. You need to get a clear understanding of what services they can provide and how they will be communicating with you, the client. This is your practice, can they be a team member?
Are you a good personality fit? You are going to be spending a good deal of time with this person. Will they truly listen to your needs? Do they understand what a budget is? Can they create a cost-effective plan? What has been their experience in designing dental offices?
Who will be making the decision for your practice? If you have a partner they should be involved from the beginning. There is nothing more challenging to a project than a silent partner that chooses not to be “Silent”. Can they add value to the process? What is their experience?
Your design team
Your design team needs to be able to help extract your vision and ideas and understand your long term goals. They need to help you plan for the present and future needs considerations of your practice.
Who will they be working for? At Decca Design Inc. we have made it our objective to only work for the dentist. We want to ensure that we are representing what is best for you and what will meet your objectives.
Relationships and establishing trust
Your project’s success is built on building a relationship and establishing trust. You need to be comfortable to express your concerns and know that they will be acknowledged and understood. After all, this is not our clinic! We are a guide to helping you realize your dream space.
We believe in true communication with honest interactions. You need to be able to pick up the phone or send an email and be able to express your thoughts and ideas. Only then, can we work together to create a successful practice.
76% of Americans have suffered a particularly unpleasant experience in a public restroom due to the condition of the facilities. That’s bad news for businesses since Americans say they judge establishments based on the state of their restrooms.
In addition, 58% of Americans are unlikely to return to that business where they encountered an unclean or unpleasant restroom and 34% say they would leave without purchasing what they came for. Unclean restrooms result in losing today’s sale and future business.
Some of the things that really aggravate public restroom users are no surprise. The number one aggravation is clogged or not flushed toilets, which is followed closely by empty or jammed toilet paper dispensers. These provide an opportunity for a business owner to key in on the things that people want to see (or not see!) in a public facing restroom.
Americans also pay more attention to their handwashing habits in response to flu outbreaks, where almost 80% of Americans said they wash their hands more frequently, more thoroughly or longer after using a public restroom. Make sure your restrooms are clean and well stocked to accommodate the additional handwashing needed at this time.
The good news for facility managers or business owners, is that 73% of Americans have made a conscious decision to use a particular business over similar options because it has cleaner, well-maintained restrooms. The reward is more spending and repeat business, especially from the Millennial and Gen X demographic
AN ALL-IN-ONE EXPERIENCE
All-in-one handwashing solutions like the Washbar® continue to solve the most common frustrations in public restroom such as walking across wet floors and reaching over someone to access the soap dispenser.
In fact 85% of Americans find all-in-one handwashing solutions to be extremely or very appealing.
NICE RESTROOM BOTTOM LINE:
• Use quality products (touchless where possible)
• Keep the supplies well stocked
• Keep it clean
• Enjoy repeat business
2020 Bradley Corporation Healthy Hand Washing Survey. All information under copyright of Bradley Corporation
Starting a dental practice – #2 – Location, Location, Location
It’s all about location, location, location!
Finding a location will be your next step. You might want to enlist the expertise of a leasing agents to assist with the sourcing of locations and the lease negotiations that will follow.
What type of location are you looking for? Are you thinking about starting in a new development or building location? Are you looking to find an established location and complete a renovation within an existing space? Do you want to start off small and plan for future expansion or do you want to begin with the full scale office plan and populate with the equipment as the practice develops? Are you thinking about associates or specialists to join your team? How scalable will your clinic be?
Visibility – How easily can people walking or driving see your location? Or signage?
Access – Can you patients gain access to your facilities easily? Is there parking for them?
Demographics – Is your location near your ideal patients? What communities will you be pulling from? What are the opportunities nearby?
Once you have a location in mind you will want to request information from the landlord or seller. We call a set of drawings that represents what is there currently an as-built set of drawings. Do these exist? If it is a new building can you get the information regarding the floor plans and systems that are currently in place or planned for your space?
Starting lease negotiations is the next step. You will want to ensure that this is a permit allowable use for a dental clinic. A development permit or change or use may be required. What is the parking situation/ how many stalls will be dedicated to your clinic, if any? What are your signage options? What is the term of the lease and your renewal options? These are questions outside of the more important aspects of rent and operating expenses. What is your fixturings or construction period? Is there free rent?
Will you be given a construction allowance or tenant improvement allowance? It is also helpful to determine the landlord and tenant scope of work. What will the landlord be responsible for and what will you be responsible for? What kinds of services will be brought to your space and will they meet the criteria of a dental clinic?
Does this sound like a daunting task?
You are just getting started. How can we help?
Pick up the phone today to book a complimentary Design Exploration call.
We can get clear on what your needs are and exactly how we can help you realize your dream clinic. If we see that there is a way to work together we can have that conversation and if we don’t think we can genuinely help, we will let you know and give you some direction on your next steps.
We have discussed previously the impact that design has on your client’s first impressions and their overall experience when engaging with your business.
As designers, we also understand how their interactions can impact your bottom line. We are aware that everyone has a budget and one needs to be mindful of these limits. We don’t believe that good design has to have a high price tag attached to it. The team at Decca Design Inc. has compiled our top 10 ideas on ways you can update your office and have a positive effect on your customer.
Artwork – Changing up the imagery or adding artwork if not currently installed is a great way to enhance your space. It can be cost effective, meet clean ability requirements and help establish a mood or atmosphere.
Paint – A refresh can be achieved with paint touch-ups with the same color or damaged walls or to create an accent wall within the existing space and color scheme. Painting only the waiting room to achieve a better first impression can go a long way.
Signage – Many reception or waiting areas do not have signage to depict the company with the office. This can be an opportunity to explain your services, core values or important features. Signage can include many different applications.
Deep Cleaning – A deep steam clean of the carpeting or flooring can improve the visual and the odors in your office. You can also deep clean furniture, walls and ceiling fixtures. Are there dead bugs in your light fixtures? When was the last time you sanitized the children’s area?
Lighting – We have spoken of cleaning the light fixtures. Another idea for improvement is to change out or add lights. Again, we can concentrate on the waiting or reception area. This can assist with updating the front space.
Furniture Updates – Depending on the size of the reception and the quantity of chairs, this may or may not be possible to replace all pieces of furniture for a $1000 budget. Typically only a few pieces require replacing. A new magazine rack or upholstery can also be a great updating option.
Accessorize – The addition of plants, decor, or deodorizing can soften the appeal of an office and will make the space more inviting. We have also discussed focusing on all 5 senses when evaluating your office space.
Complimentary Food + Beverage – Part of a hospitable experience can be the availability of beverage and food. These can be self serve or offered by your staff. Often times, we can provide coffee, water or juice and small fruit or treats for your guests feel welcome.
Purge – We are creatures of habit even in our office spaces. Are all things present current? Certificates, magazines and posters or information? Is all the “stuff” present essential? Are there broken toys or 2 year old magazines of your favorite sports subscription still around that are not necessarily appealing to your target market? Is your furniture ripped, torn or worn out? De-clutter! – Enjoy the space!
Sound – Are you appealing to your clients’ sense of sound? There are many simple sound systems that you can use on an iPod or internet radio as the source. Many different cost options exist. Music is relaxing and calming and can set your clients at ease.
We hope you have enjoyed our list of 10 ideas on how you can update your office for $1000 or less.
We look forward to hearing your feedback and“What is on your Design Mind?”
Health Canada Urging Canadians to test their homes for Radon.
Self-isolation and Radon: How are they linked? What You Need to Know to Be Healthy Quarantined at Home
With COVID-19 leading the way as our highest priority, we are all working hard to respect social distancing. This has us spending more time at home and increasing our potential risk of being exposed to radon more than normal. The more time we spend in an environment with radon, the greater our risk of developing cancer from this gas that lives in many of our homes.
What is radon?
The Government of Canada defines radon as a radioactive gas that comes from the breakdown of uranium in soil and rock. It is invisible, odourless and tasteless. When radon is released from the ground into the outdoor air, it is diluted and is not a concern. However, in enclosed spaces, like homes, it can accumulate to high levels and become a risk to the health of you and your family.
How can we help you?
Aquality Plumbing & Heating has a Certified Radon Professional, Steve Sims, our resident expert on this topic. He has put countless hours into training on this topic over the past year to ensure we deliver the best service and information to educate and assist people like you. Calgary, and surrounding areas, has some of the highest risk areas in all of Canada, and just like with your plumbing, we want to keep you safe while creating a relationship with you.
Why do I need a Certified Radon Professional with the C-NRPP (Canadian – National Radon Proficiency Program)?
Did you know only a Certified Radon Professional is insured to work in your home on Radon? As well, they have also spent 48 hours in classroom time, plus independent hours preparing for tests that must be completed in order to receive their certification. These professionals work to increase homeowner awareness of radon, so you can benefit from their knowledge and skill set, while maintaining the highest standards of work and ethics in their practice.
How does radon mitigation work?
What if a radon test determines that your home has high levels of radon? What can you do to decrease the risk to the people and pets in your house? The best solution is one that is customized to your house and a trained professional will likely use several techniques that ensure quality testing and appropriate mitigation.
For example, if the slab is not sealed correctly, the inline fans used for sub-slab depressurization can pull 50% of air from the house. This often results in an oversized fan being used which besides being inefficient, also creates additional unnecessary noise. Backdrafting of appliances, including fireplaces can become an issue if not tested. It can be a lengthy trial and error process to get the radon levels down to an acceptable level, and as trained professionals, we know how to test the foundation in the basement to ensure we are going to get good suction across it and how to correctly seal it.
A lot of time and money can be wasted working on unnecessary areas. Training and knowledge are key to getting any job done properly and we want to ensure it’s the right solution for each home.
The extensive process is part of the journey
Radon systems control radon, they don’t eliminate it. A properly installed system is crucial. Follow up with post-mitigation is key – we will be testing your home 24 hrs after mitigation. From then, we will follow up with testing within 12 months, and again within 2 years. We want you to be healthy and with radon levels safe for you to live in your home.
Connect today with Steve for your FREE Radon Education Session
Thinking about creating a new dental practice? Are you feeling overwhelmed and don’t know where to start?
We have over twenty years of experience helping our clients realize their dreams of a new dental practice so let our experience be a guide to many decisions that will be required before you can step foot in your completed clinic.
While this could feel like an exciting new adventure there is also a lot of questions that are coming up for you. You could be experiencing some overwhelm at where to start? Who can help me? How much is this going to cost?
Why are you wanting this? Have you sat down to actualize your goals? What is the driving force behind this decision? You will be spending a great deal of time here. Does this help your family? Can you bring value to your community and ensure the health of your patients in a new environment? This is a long term decision that will affect your practice and your family’s future.
Once you are clear on why you are starting this new adventure then you can start to dive into the who, what, where, and when. Start gathering a team of experts that will be able to assist you with your project and help realize your goal in a timely manner with a budget that meets your criteria. Your team should consist of a
design team and
A construction team.
Next you will need to establish a budget. This should include start up fees, dental equipment and supplies, design expenses, construction costs, IT and hardware and finally the furniture and furnishings to complete you space.
Determine the milestones for your project and establish a realistic timeline to complete this project.
There are many components to think about and well there will be challenges this is also a very exciting time.
At Decca Design Inc. we use our seven step process to ensure your project will be done on-time, on- budget with a quality finished product. Your frustrations will be eliminated and the real benefit to you is that you will feel in control at all times while getting a space that is uniquely yours.
We would love to hear from you. We don’t want to be the only one talking.
Add a comment below and let us know the #1 question you have when it comes to starting a clinic.
Suddenly working from home full time has brought on a whole new world of challenges to stay productive, establish boundaries and keep your sanity.
I have appreciated the great tips for working from home during these unsettled times.
Have reliable tools and technology
Have a set location in your home to work
Maintain work/life boundaries and schedule
Create connections and collaboration
The idea of working from home sounds simple and exciting to most however it has some challenges. Managing in a small space, having extra people around, unknown duration as we continue in these uncertain times.
While digital meetings are not a new thing, for many they are only now experiencing them on a regular basis. It is important to keep these things in mind when conducting or participating in a digital meeting.
Have a good data connection – Nothing worse than having a frozen picture or lost connection. If possible use a cable connection instead of wi-fi. Close any unused applications to give you more bandwidth and consider phoning in to reduce the computer requirements.
Hear and be heard – A phone or headphones will always provide a better experience than computer audio. The room you are occupying should have soft surfaces too absorb the sound and not have hard surfaces that the sound can bounce off. This will create an echo and make it harder to be understood.
Be present – Be prepared for the meeting. Gather your resources, put away your phone and advise your family that you are now on a digital meeting. When possible have your video on to been seen and see others as they interact with the content of the meeting.
Have a good backdrop – Nothing worse than seeing this morning’s dishes in the background! Sit in an area with natural light and be aware of what is in your background. Is it visually appealing? Are there kids running around? Make a background with a sheet or investigate a digital background that you can import into your video. Give it some personality. Be creative. Have fun.
Stay connected – Working from home for some can be very isolating. It is difficult to stay connected to your team and engaged in your work. Find time to connect daily with your colleagues. Set up a Zoom conference where everyone can see each other and check in and catch up with each other. Let others know what you need.
We are all in this together. It is an ever-evolving work place and we all want to be productive and engaged. Happy meetings!
I enjoyed the Che metal email, along with their Covid 19 update, that said “We’re socially distanced but professionally present.”
Did this resonate with you? Has this been helpful? Please respond with your thoughts and tell us what’s on your Design Mind.
It’s that time of year where we all anticipate the color trends for 2020. Color is not just about paint. These yearly trend colors can be used in all areas of lifestyle to set a mood or emotion. Accessories, window treatments, furniture, and paint are just a few areas to add hints of the color of the year.
The Pantone Color Institute and paint companies choose their own color of the year. They try to forecast a worldwide point of view on where color is going in the future.
Check out below to see what your favorite paint company has in store for you in the coming year!
“First Light 2102-70 reflects a new definition of the home—a shift in mindset from the material to satisfying the core needs in life: community, comfort, security, self-expression, authenticity and ultimately, optimism.”http://www.benjaminmoore.com
2020 Color of the Year, Naval SW 6244, is a rich navy that creates a calm and quiet confident surrounding.
“Navy is coming out of its comfort zone. 2020 is an empowering year of change that focuses on bringing your best self into the new decade. The next 10 years pave the way for wellness of the mind, body and soul – a clean palette for self-nurturance.
Giving a nod to Art Deco influences, Naval fuses the striking and bold opulence of Art Deco with the awe‑inspiring power of nature – from the infinite night sky to the mysterious depths of the sea – bringing navy out of its comfort zone to usher in an empowering New Year and fresh decade of change. This deep shade evokes a prominent sense of confidence that fuses timeless color with a fresh mix of natural materials and textures. “ www.sherwin-williams.ca
Chinese Porcelain—a rich and traditional blend of cobalt and inky blue—its 2020 Color of the Year. This color embarks calmness and a spirit of hopefulness, both always being seked out in this world.
“The need for simplicity and escapism from technology is, in part, the reason that consumers are craving blues like Chinese Porcelain that bring us closer to natural elements such as the sea and sky—creating serenity in any space,” said Dee Schlotter, PPG’s senior color manager.” http://www.ppg.com
Find peace in a restless world.
“In a world where sleep is viewed as a luxury and the anxiety of a fast-paced world is all too real, it’s only fitting that the color trends for this upcoming year offer escapism in today’s technologically-driven society. Hand-selected by PPG’s global color experts, the PPG paint brand’s 2020 Color of the Year, Chinese Porcelain (PPG1160-6) is a blend of cobalt and moody, ink blue that imparts calmness and restful sleep while also offering the spirit of hopefulness – a rare commodity in a restless world.” http://www.ppg.com
As designers, one of the many exciting aspects of our profession is to see the new products as they come to market. It is our job to keep on top of the latest colors, finishes and equipment that will enhance your new space. There is a steady flow of architectural representatives that keep us up-to-date and educates us on the benefits of these new introductions.
Another aspect of our role as a designer is to educate our clients on the materials that they are selecting. We elaborate on the benefits, costing and maintenance protocols, as just a few of the features necessary to review prior to making a decision.
We will periodically present a snapshot of these products to better inform you of the latest offerings.
If you have any questions – please don’t hesitate to reach out and connect. We would love to know what’s on your design mind!